For Shopify stores answering the same emails every day
Answer "where is my order?" and returns questions from your own policies, automatically.
We build a support workflow for your store that looks up the order in Shopify, answers from your published refund and shipping policies, sends the safe replies and holds everything else for a person.
Fixed price. Live in 5 working days after we get access. Optional care plan $200 a month.
Demo run: public Allbirds policies as input, invented orders and customers. Allbirds is not a customer.
How the workflow decides
It only sends what it can back up
Read and sort
Each new email is classified: order status, returns, shipping, refund request, complaint or other, with a confidence score.
Look it up
Order questions pull status and tracking from the Shopify Admin API, and only if the sender's email matches the order.
Answer or hold
Replies quote your own policy lines. Anything with a refusal, a deadline, a complaint or low confidence goes to your review queue with a draft ready.
Working demo
Six real-style emails, one run
We pointed the workflow at Allbirds' public refund and shipping policy pages and six invented customer emails. Two replies went out automatically. Four were held for a person, including a refused return, a delivery deadline, an email that did not match the order and a complaint.
Two more emails from the same demo run.
Scope and timeline
A fixed build, so you know the cost up front
Included in the $750 build
- Order-status replies with tracking, from your Shopify orders
- Returns, refund policy and shipping FAQ replies, from your published policies
- Review queue for everything else, with drafted replies
- Connected to one support inbox (Gmail, Google Workspace or a helpdesk that forwards email)
- Your tone of voice and sign-off
- Rules for what may auto-send, agreed with you and switchable to draft-only
- A 30-minute handover call and a written guide
- 14 days of fixes after go-live
Timeline
- Day 0
- You pay and send a read-only Shopify app token and inbox access.
- Days 1 to 2
- We load your policies, set the rules and run it on your past emails in draft-only mode.
- Day 3
- You review the drafts and agree what can auto-send.
- Days 4 to 5
- Go live, watch the first replies together, hand over.
Not included
- Issuing refunds or editing orders (the workflow reads, it does not change orders)
- Live chat widgets, phone or social DMs
- Stores on platforms other than Shopify
Price
One fixed build, optional monthly care
Build
- Everything in the scope above
- Live in 5 working days after access
- 14 days of fixes after go-live
Care plan
- Policy changes reflected within 2 working days
- Monthly review of held emails and reply quality
- Rule tuning and new FAQ topics
- Model and API changes handled for you
- Cancel any time
AI model usage and any helpdesk fees are billed by those providers to you at cost. We estimate yours from your email volume before you pay. Not sure it fits? Email a question first.
FAQ
Questions store owners ask
Will it send something wrong to my customers?
It only auto-sends order-status, returns and shipping answers it can back with your policy text or order data, with high confidence and no refusal or deadline involved. You can run it draft-only, so nothing is sent until a person approves it.
What access do you need?
A custom app token on your Shopify store with read access to orders, plus access to the support inbox. We do not need your Shopify password or payment settings.
Which helpdesks does it work with?
Gmail and Google Workspace directly. Helpdesks such as Gorgias, Zendesk or LiveAgent work if they can forward email or expose an API; tell us yours and we will confirm before you pay.
Can I see it working first?
Yes. The demo write-up shows a full run with the actual replies, and we are happy to run it on a few of your own anonymised emails before you commit.
What if my policies change?
On the care plan we update it for you. Without it, the workflow re-reads your published policy pages, so changes there are picked up; new rules or topics are quoted separately.
Do you offer refunds?
If we cannot connect to your store or inbox and have not started the build, we refund in full. Once built, the 14-day fix period covers problems.
Who builds it?
GPT Shop Ltd, a UK limited company (no. 15766335). You work directly with the founder, Chris Elder.
Who you deal with
Chris Elder, founder
I build each workflow myself and set the auto-send rules with you, so the bot never says more than your policies say.
- Ex-Amazon. Built and led 3P Grocery operations globally.
- Former British Army officer, Royal Logistic Corps.
- GPT Shop Ltd, a UK limited company, no. 15766335. You email me directly at chris@gptshopltd.com.
Stop typing the same tracking reply
$750 fixed. Live in 5 working days after access.